Zipclip Refund Policy

Effective date: October 6, 2026

This policy explains how purchases and refunds work for Zipclip paid plans (Advanced and Pro). We recommend trying the Free plan first to confirm the edited results meet your needs.

1. Purchases

Each paid plan is a one-time purchase covering one month. The video quota for that period becomes available as soon as payment is complete. Zipclip does not renew automatically or charge you on a recurring basis. To keep using a paid plan after it ends, purchase the next period yourself.

Video quota is valid only for the current billing period. Unused quota does not roll over and cannot be exchanged for cash.

2. Full refund within 7 days if unused

Within 7 days of paying for a period, you can request a full refund if no paid video quota has been used in that billing period (no video has been submitted for editing).

3. Once quota has been used

Zipclip is digital content and an online service that is not delivered on a physical medium. Once a video is submitted, the system processes it and produces the edit immediately. Under Article 19 of Taiwan’s Consumer Protection Act and Article 2, Subparagraph 5 of the Guidelines for Reasonable Exceptions to the Right of Rescission in Distance Sales, the service begins after you are informed and consent at checkout. Once paid quota has been used in a billing period, the 7-day rescission right no longer applies, and partial or prorated refunds are not available.

This does not affect any rights you may have under the Civil Code or other applicable laws.

4. Other eligible refunds

You can request a refund in the following cases, whether or not quota has been used:

Billing errors such as duplicate charges or incorrect amounts.
A Zipclip system issue prevents you from using paid features and we cannot fix it within a reasonable time. Refunds in this case reflect the affected period or quota.

5. How to request a refund

Email support@nildev.net from the email address on your Zipclip account with the subject “Refund request”, and include:

Your account email
Plan purchased and payment date
Order number or payment confirmation email
Reason for the refund

Do not send full card numbers, security codes, passwords, or other sign-in secrets.

6. Refund processing

We reply with a decision within 3 business days of receiving your request. Approved refunds are issued as follows:

Credit card: Refunded to the original card through our payment provider (NewebPay). Posting time depends on your card issuer and is usually 7 to 14 business days.
Other methods (such as ATM transfer): Transferred to a bank account in your name that you provide.

Once a refund is complete, the paid plan and any unused quota for that period end.

7. Updates and contact

We post updates to this policy on this page and revise the effective date. For refund questions, email support@nildev.net.